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Kurs: -- English - Business English

Modul: Enquiries - Upiti

Autor: prof. Gordana Matorkić

Naziv jedinice: Enquiries

Materijali vezani uz ovu lekciju:

- Test enquiries
- Enquiries (PDF dokument)

An enquiry (also spelt inquiry) is when a businessman wants some information, especially about:


Letters of enquiry are usually brief and simple and many firms have adopted the practice of sending printed enquiry forms. A prospective buyer of an enquiry introduces himself, and states clearly what he is interested in. If a prospective customer approaches suppliers for the first time, he needs to tell them something about his own business and what he will require. If the customer repeats the same orders often, the enquiry may be very simple. Sometimes it can be made only through a phone call or a postcard.
Writing an enquiry demands from you to:

  • Say where you saw the advertisement or how you obtained your potential supplier’s name:
    • We have seen your advertisement in this month’s edition of…/ in “The Times” of 22nd May.
    • Your name has been given to us by the Serbian Chamber of Commerce.
  • Give some general information about your business:
    • We are one of the largest importers of …
    • We are a company which imports…
    • We are a company which specializes in
  • Give your reasons for writing:
  • Request action:
    • Could you please send us some samples of …
    • We would appreciate if you would send us more information…
    • We would appreciate if you would send us further details about
  • Close the letter:
    • We are looking forward to hearing from you soon / in the near future.
    • We look forward to receiving your reply.


Dear Sirs,

We have seen your advertisement for cotton sheets in the March edition of "Household" magazine.

As one of the oldest and most respectable restaurants, we are interested in purchasing some larger number of cotton sheets in various dimensions.

We would therefore appreciate if you could send us your latest catalogue and price list.

We look forward to hearing from you. 

Yours faithfully



 Nouns (imenice): Verbs (glagoli):
enquiry - upit
supply - snabdevanje
goods - roba
leaflet - letak, prospekt
quotation - cena
terms - uslovi, odredbe ugovora
discount - popust
availability - dostupnost, raspoloživost
delivery - isporuka
deadline - rok
insurance - osiguranje
form- formular
receiver - primalac
supplier - snabdevač
purpose - svrha
long standing customer - klijent sa kojim se od ranije  posluje
advertisement - oglas
edition - izdanje
Chamber of Commerce - Privredna komora
fair - sajam
importer - uvoznik
range - paleta
purchasing - kupovina, nabavka
sample - uzorak
price list - cenovnik
reply - odgovor
vehicle - vozilo
adopt - usvojiti
introduce oneself - predstaviti se
state - navesti
approach - prići, pristupiti
require - zahtevati
obtain - dobiti
get in touch - stupiti u kontakt
import - uvoziti
purchase - kupiti, nabaviti
expand - proširiti
stock - smestiti, uskladištiti
appreciate - ceniti, biti zahvalan
 Adjectives and adverbs
(pridevi i prilozi):
 Prepositions and conjunctions
(predlozi i veznici):
prospective - budući
briefly - kratko,  ukratko
clearly - jasno
useful-  korisno
required - zahtevan
concerning - u vezi sa, koji se tiče
wide - širok
latest - najnoviji
prompt - brz, ažuran
thereby - time, zbog toga



 Nouns (imenice): Verbs (glagoli):
enquiry – inquiry  
supply – supplying, provision, distribution, sending out
goods – merchandise, stock, products, stuff
leaflet – booklet, brochure, flyer, pamphlet
quotation – price, cost
terms – conditions of an agreement
discount – price reduction, deduction
availability – accessibility, handiness
delivery – handing over, transfer, distribution, transmission, dispatch, consignment
deadline – time limit
insurance – guarantee, provision, warranty
form– document, paper, sheet
receiver – recipient
supplier – distributor
purpose – reason, goal
advertisement – ad, advert, advertising, advertizement, advertizing
edition – version, copy, issue, printing, publication
fair – carnival, show, market, festival, exhibition
range – series, variety, selection, assortment, lot, collection
purchasing – buying
sample – model, pattern
reply – answer, response
vehicle – motor vehicle, means of transport
adopt – take on, follow, support, choose, accept
introduce oneself – present, acquaint, make known
state – say, declare, report
approach – move towards, come to, reach, near, come close
require – need, crave, depend upon, want
obtain – get, gain, acquire, achieve, accomplish
get in touch – contact
purchase – buy
expand – spread out, increase, develop, extend, widen
stock – supply, store, reserve, fund
appreciate – enjoy, like, value, regard, respect, prize, admire
 Adjectives and adverbs
(pridevi i prilozi):
 Prepositions and conjunctions
(predlozi i veznici):
prospective – potential, possible, future, upcoming
briefly – concisely, in brief, in short, shortly
clearly – obviously, undoubtedly, evidently, distinctly
useful– helpful, effective, valuable, practical
required – obligatory, compulsory, necessary
concerning – regarding, respecting
wide – broad, comprehensive, extensive, vast
latest – up–to–date, current, fresh, newest
prompt – quick, efficient
thereby – by that means, because of that



 Nouns (imenice): Verbs (glagoli):

terms - disagreement

discount - increase

availability - unavailability

insurance - breach

form- disarrangement

importer - exporter

range - limitation, part

purchasing - selling

reply - request, question

adopt - deny, disallow, disapprove, reject

state - withhold

approach - depart, leave, avoid

require - retain, forbid, interdict

obtain - transmit, consign, transfer

import - export

purchase - sell, vend, retail

expand - close out, summarise, modify

stock - distribute

appreciate - depreciate, devalue, underestimate

 Adjectives and adverbs
(pridevi i prilozi):
 Prepositions and conjunctions
(predlozi i veznici):

prospective - late, former, retroactive

briefly -at length, long-windedly

clearly - ununderstandably, scarcely, unintelligibly

useful-  ineffective, harmful, unimportant

required - forbidden, unnecessary

latest - foregoing, earliest, preceding

prompt - delayed, late, later


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