BAZA ZNANJA

Kurs: Business English

Modul: Enquiries - Upiti

Autor: prof. Gordana Jaćimovski

Naziv jedinice: Replies to Enquiries

REPLIES TO ENQUIRIES: OFFERS, QUOTATIONS

The quotation as a reply to an enquiry may be a simple one and it can contain the prices and some other information. An astute businessman, however, will take this opportunity to stimulate his correspondent’s interest in his goods and services by including a sales message.

Offers are also sent without the preceding enquiry when a supplier wants to draw the attention of customers and new customers to a special product or range of goods.

If the supplier is in a position to meet his correspondent’s requirements, in his reply he will generally:

- acknowledge the letter:

We thank you for your letter of 21 August enquiring about:

Thank you for your letter of 10 May requesting information about...

-state what action he is taking;

We have pleasure in enclosing our latest catalogue and price list.

We are sending the samples you requested under separate cover.

-answer any specific questions the enquirer asked, for example, about prices and delivery:

Please note that we are offering a 5% trade discount / cash discount / quantity discount.

We are glad to be able to inform you that we are able to deliver from stock.

Our delivery date is 20 days from receipt of order.

-suggest ways in which he can help the enquirer to make a decision to buy:

We would like to suggest a demonstration of this model by one of our representatives.

If you wish we can arrange for the demonstration by...

-invite the enquirer to ask for further information

If you would like any further information, please do not hesitate to contact us.

-close the letter

We are looking forward to hearing from you soon.